Benefits & Resources
Smith Rx: Who they are and what they do
If you are enrolled in Riverside’s medical plan, you’ve heard the name SmithRx; but who are they and what do they do?
SmithRx is the company Riverside has chosen to manage your prescription drug benefits starting 1/1/25. Their mission is to provide you with effective, convenient, low-cost pharmacy benefits. They are exhaustive in their search to get you the lowest price for your drugs by applying coupons, manufacturers’ savings programs, assistance programs, partnering with innovative drug companies and much more. If your medication qualifies for any of those savings, they will reach out to you to discuss your options. Please make sure to answer the phone when they call! It could save you money!!
Be on the lookout for your new medical ID card from UMR. This updated card will have your new SmithRx
information, which you’ll need to present to your pharmacist before filling prescriptions in the new year.
Once you receive your ID card, you can create an account on their online Member Portal at smithrx.com/portal. There you can find the pharmacy search tool and plan documents. If you have questions, you can chat with the SmithRx team directly from the website, www.smithrx.com. You can also call SmithRx Member Support at (844) 454-5201 or email [email protected]. Their number can also be found on the back of your ID card.
If you have prescriptions you currently receive via mail order and have refills remaining, the only thing you would need to do is contact SmithRx when it’s time for a refill. They’ll handle the rest!
Please reach out to [email protected] if you have any questions or concerns about your new coverage!
Info: Now that you have enrolled in employee benefits…
Now that you have enrolled in your employee benefits…
Your new benefits will be effective Jan. 1, 2025
Medical (www.UMR.com):
- Use your UMR Health Insurance ID card when go to your doctor and other medical appointments. This year everyone will receive new cards in the mail by the end of December.
- Visit umr.com on your desktop or tablet device. If it’s your first time visiting umr.com, click the Login/Register button to open an account. Make sure you have your ID card handy and follow the steps to get started.
- The UMR mobile app is available for download through Google Play and Apple Stores. It appears as: UMR | Health
Prescriptions (www.SmithRx.com):
- NEW in 2025 you will have a separate prescription card with SmithRx. Use the SmithRx card for filling your prescriptions. These new cards as well as a welcome packet from SmithRx will arrive in the mail by the end of December.
- If you have mail order prescriptions with OptumRx, those will be transferred to SmithRx. You will need to reach out to SmithRx when it’s time for a refill.
- SmithRx is dedicated to helping you save money on your prescriptions and will proactively reach out to you, so please be sure to answer or return calls or emails from Smith Rx to ensure you make the most of your benefits.
Dental (www.DeltaDentalIL.com): You will only receive a new dental card if you are new to the plan or changed plans.
Vision (www.VSP.com): There is no ID card for vision. You simply make your appointment with a VSP provider and they will look you up in their system.
Optum Bank® HSA and FSA
Keep using your Optum Bank® debit card to pay your out-of-pocket eligible health care expenses. If you are new to the plan, your debit card will be mailed to your home address. Your HSA card will come from Empower Retirement as they work together with Optum Bank® for investing. FSA cards come directly from Optum Bank®
Log into OptumBank.com to register and be sure to check out the many educational resources such as videos and webinars for help with using and making the most of your HSA account. Use the convenient mobile app to check your balance, view your claims, monitor payments, receive messages, and submit or save receipts.
Flexible Spending Account (FSA) – If you have a remaining balance from 2024, you can use your Optum Bank debit card to spend down your remaining balance. You will have until 3/15/25 to incur claims and until the end of the month to submit those claims.
Check your paystub!
It is always important to regularly review your pay stub. With the new benefit deductions appearing on the first check of the year, please take a moment and confirm that your benefit deductions are correct.
Marketing updates and style guide
The following documents include information on the marketing department’s roles and who handles what service line, as well as an updated Riverside Healthcare brand/style guide.
Application available for Riverside Young Professionals
The application form and information packet for Riverside Young Professionals 2025-2026 (Cohort 8) is now available. Click the link below to download the form.
Applications must be submitted to the Organizational Development & Learning Department no later than: December 6, 2024
Purpose: Riverside Young Professionals (RYP) is a voluntary group intended to provide up to 25 selected Riverside employees with exclusive and unique Riverside leadership development opportunities designed to provide a deep view of Riverside Healthcare, access to Riverside Senior Management, opportunities to network with other Riverside team members with similar interests, and participate in community service. This program meets one evening per month, starting in January 2025 and ending in June 2026.
Preparing for Open Enrollment
Open Enrollment is your annual opportunity to review, enroll in or make changes to your benefits, as well as add or drop coverage for eligible dependents for benefits effective Jan. 1, 2025.
Open Enrollment will be held Oct. 28 through Nov. 18. Once again this will be an “active” Open Enrollment. So you must make an election to continue your coverage in 2025.
Virtual Group meetings as wells as individual meetings will be held to ensure you understand the great benefits that Riverside offers and to help you make the best decisions for you and your family. Watch for the Open Enrollment Notice email for the full meeting schedule and instructions for scheduling individual meetings coming soon.
The Riverside Benefit and Wellness Fair will be virtual so that all staff can participate regardless of your work location. Be sure to watch for daily emails focusing on a different benefit each day and you can get entered into a daily drawing for prizes, such as gift cards, designer sunglasses, FitBit, and more!
Emails will be sent to all benefit eligible employees once enrollment opens with instructions to enroll through the Infor Employee Self-Service portal. There you will also find information about what is new for 2025 as well as all the benefit information and materials.
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