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As a participant in the Human Rights Campaign Foundation’s Healthcare Equality Index, over 200 different online, on-demand CME accredited LGBTQ+ training options are free to Riverside Healthcare staff. These training options include eLearning courses and webinars from the National LGBTQIA+ Health Education Center and the CAL. Topics range from the basics of LGBTQ+ Patient-Centered Care to more specialized topics for clinicians.

As part of our commitment to diversity and inclusion at Riverside Healthcare, we highly recommend all staff participate in the free trainings from either the National LGBTQIA+ Health Education Center or the CAL.

Access Directions are below—and attached.

Option 1: The Center for Affiliated Learning (CAL) offers a range of free online training ranging from basics of LGBTQ patient-centered care to more specialized topics such as  serving trans youth. CME/CEU credits are available after completing the training courses. To complete a course(s), please complete the following steps:

1. Login to OLIE.  Type in the search bar: DEI.
2. Start Course HR DIV004 for detailed instructions.
3. Visit the CAL log-in page.
4. Click sign-up at the bottom to register. You will also find a step by step guide to registration here.
5. Use the facility name: Riverside Medical Center Security keyword: HRC and facility ID: 59646.

Option 2: The National LGBTQIA+ Health Education Center offers over 50 on-demand webinars on a variety of LGBTQ health topics, a number of online learning modules, and a monthly live webinar series, all of which meet the HEI training requirement. The webinars and learning modules offered by The Education Center are free and offer CME/CEU credit.

To complete a webinar(s), please complete the following steps:

1. Login to OLIE account and start Course HR DIV005 for detailed instructions.

2. Visit the National LGBTQIA+ Health Education Center Log-in page.

3. Refer to these instructions to create a user profile.

4. Use the facility name: Riverside Medical Center Security keyword: HRC and facility ID: 59646.

We encourage all staff to utilize these free training offerings as Riverside Healthcare works to become a leader in LGBTQ+ Healthcare Equality. Contact Tierra Dixon-Sullivan ([email protected]) for more information.

If you are enrolled in the Riverside Employee Medical Plan, you know that you get the best level of coverage by going to Riverside for your medical care. Going to a provider in the Riverside Medical Group (RMG) will assure that you are getting the highest level of coverage. Or go to www.UMR.com and Login (or register) to use the online searchable tool to find a provider.

All three Riverside medical plans use the same United Healthcare Choice Plus network. In that network, there are two levels, or tiers, to chose your providers: Tier 1 Riverside and other approved non-RMG providers; and Tier 2 UHC Choice Plus… both are ‘in-network’. By choosing Tier 1, you will pay a lower deductible and max out of pocket. Tier 2 gives you choices in the providers you utilize. However, if there is a service or speciality that is not available on our Tier 1 list, you can appeal to see a Tier 2 provider and have that covered at the Tier 1 level. It is important that you submit your appeal prior to services. You can speak to our medical plan broker, WFI, to start the appeal process (866-256-6660).