For anyone hired to Riverside on/before 9/19/2022, we need your help.

 Our 2022 Riverside Employee and Provider Engagement Survey opens 11/1 and we want to hear from YOU!

The Riverside Engagement Survey is open 11/1 – 11/23 (closes 11/23 at 11:59PM)!

Each one of you are important Riverside family members and we want to hear from you. To help us make sure Riverside is a good place to work, please complete our survey.  Below are frequently asked questions about our survey, why filling out the survey is important, and how your voice matters.  

Frequently Asked Questions

How will I be able to complete the survey?

There are no paper surveys. On 11/1, starting at 5am, emails will start to go out to your Riverside Outlook email. The email sender name is: Press Ganey on behalf of Riverside Healthcare ([email protected]). The email subject line is: Riverside Healthcare Employee Engagement Survey 2022.

There is a link in the email—how do we know it’s not a phishing scam?:

The email will contain a unique to you link to the survey and is NOT a phishing scam or a test from our IT Security team. Do not forward the email; again, the link is unique to you to make sure we only complete one survey per employee.  You will also NOT be asked to give any password or login information when clicking on the email link to the survey. After you click on the survey link, if you are asked for credentials (like a password), please do NOT share any information; instead, notify Information Security immediately. 

What if I delete the survey email? If you do not complete the survey or delete the first email, you will get email reminders two times per week until you either complete the survey or until the survey closes (same email sender name and subject line as above).

I click on the link and the survey isn’t opening. What do I do?

Make sure you are using Microsoft Edge, Microsoft Edge Chromium, or Google Chrome as your web browser. If you would like more help, any employee may contact Press Ganey by emailing their Client Support Desk at [email protected]. A Press Ganey employee will respond to your email within 24 to 48 hours. Press Ganey Client Support Desk hours are Monday – Friday 7am – 7 pm.

How long does the survey take, and what kinds of questions will be asked?

This survey takes, at most, 15 minutes to complete.  The survey questions cover: Culture of Safety, RMG Provider, diversity and inclusion, resiliency, and happiness with leaders, the organization, coworkers and the job itself.   There also are questions required to maintain our Magnet designation (only for RNs and APRNs).   Survey questions are assigned based upon your job role/department according to Human Resources as of 9/19/2022.

Will my feedback change anything?

We have also made organizational changes based upon feedback from our last survey such as: increased Riverside employee updates from our President and CEO, Phil Kambic, to keep you well-informed on questions you are asking, career development opportunities, years of service reinstatement, Attitude of Gratitude appreciation, and more.  

When are results available? Survey results will be available to leaders by mid-January 2023.

Are there incentives for filling out a survey?

Departments achieving 85% or more of employees filling out a survey will earn a pizza party for their department due to exceeding our health system goal of 75%. 

Is this survey confidential?

Yes.  Leaders get a report for their department on how many staff filled out the survey—but will NOT know WHO filled out the survey. Riverside leaders will keep asking you to fill out the survey even if you have already done so as they watch the report on how many staff have completed the survey. Riverside leaders have no way to know who completes the survey other than a count of completed surveys. Your responses are completely confidential. Please refer to Press Ganey’s Confidentiality Statement below regarding how they protect your voice.

Who do I contact if I have more questions about this survey and how my results will be shared? Contact Riverside’s ODL Department at 815-935-3276 or extension 22702 or email questions to [email protected].

Confidentiality Statement from Press Ganey

Press Ganey is the third-party vendor for the Employee Engagement Survey. We want to take this opportunity to reassure you Press Ganey protects the identity of survey respondents. They would not remain in business if they did not maintain the confidentiality of individual survey answers.  All survey data is being collected at Press Ganey on their computers. Press Ganey uses a unique survey link to place survey data into the correct department and leader and to ensure data integrity (employees can only complete one survey per person). Press Ganey further safeguards confidentiality through the following measures:

• Survey data and survey comments are only shown in aggregate
• Any grouping with fewer than 5 respondents will not have any available data.
• Riverside’s Organizational Development and Learning (ODL) team and your leader cannot view results for any grouping with fewer than 5 respondents.
• Any grouping with fewer than 5 respondents will be rolled up into an aggregate grouping that contains at least 5 respondents.
• Riverside leaders and ODL cannot view an individual’s data
• Riverside leaders and ODL staff cannot link data or comments back to any individual
• Riverside leaders and ODL staff cannot link data or comments back to any individual

Organizational Development & Learning (ODL or Educational Services) is moving to Riverside’s Hoover Building on 4/5/2022 and will re-open for service on 4/6/2022. There will no longer be Riverside staff at KCC’s North Extension Center in Bradley as of 4/4/2022.

Where is ODL moving?
On 4/5, the Organizational Development and Learning (ODL) Department is closed to move to Riverside’s Hoover Building. The Hoover Building is located at 1905 West Court Street in Kankakee, IL. Our front door is the door facing Court Street. We plan to be fully re-opened on 4/6 at 8AM.

Why is ODL moving?
To move closer to the customers we serve and to be back on the Riverside Campus. We are grateful for the wonderful support from KCC and all of Riverside since 2017 when we moved off-campus. Our new space will allow us to be more efficient—and provides additional meeting space for the entire health system.

What are the ODL Phone Numbers and Hours?
Primary hours are 8AM to 5PM. Our phone numbers, fax and extensions stay the same.

Please continue to send training documents (checklists, etc.) to [email protected].

Where is the HeartCode CPR skills station?

The HeartCode CPR station continues to be accessible 24-7 in B307 at Riverside Medical Center on the 3rd floor—south of the Room of Magic at the hallway intersection with the D Elevators. B307 is also our satellite office at RMC. We also have a HeartCode station at the Hoover Building.

How do I reserve a projection screen, AV equipment, HeartCode station, or CPR manikins?

Same as before–call or email ODL. You will need to plan for pick up and return of equipment.

How do I reserve a room for use in ODL at Hoover?

Call ext. 22702, or 815-935-3276, or email [email protected]. If you need access to complete online training, please call ahead to reserve a computer for your use.