If you are enrolled in Riverside’s medical plan, you’ve heard the name SmithRx; but who are they and what do they do?

SmithRx is the company Riverside has chosen to manage your prescription drug benefits starting 1/1/25. Their mission is to provide you with effective, convenient, low-cost pharmacy benefits. They are exhaustive in their search to get you the lowest price for your drugs by applying coupons, manufacturers’ savings programs, assistance programs, partnering with innovative drug companies and much more. If your medication qualifies for any of those savings, they will reach out to you to discuss your options. Please make sure to answer the phone when they call! It could save you money!!

Be on the lookout for your new medical ID card from UMR. This updated card will have your new SmithRx
information, which you’ll need to present to your pharmacist before filling prescriptions in the new year.

Once you receive your ID card, you can create an account on their online Member Portal at smithrx.com/portal. There you can find the pharmacy search tool and plan documents. If you have questions, you can chat with the SmithRx team directly from the website, www.smithrx.com. You can also call SmithRx Member Support at (844) 454-5201 or email [email protected]. Their number can also be found on the back of your ID card.

If you have prescriptions you currently receive via mail order and have refills remaining, the only thing you would need to do is contact SmithRx when it’s time for a refill. They’ll handle the rest!

Please reach out to [email protected] if you have any questions or concerns about your new coverage!